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Terms and Conditions

At LittleLukas we will always try our utmost to make your shopping experience as simple and hassle free as we can, and we will try to help wherever possible.

Please take a few minutes to read these terms and conditions before you order any goods or services from this Web Site. These terms and conditions govern the use of this Web Site and the purchases of any goods or services from it. Should you have any questions or wish to clarify the meaning of any of these terms and conditions, please contact LittleLukas at support@littlelukas.com before you order any goods or services from this Web Site.

ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS

By accessing, browsing or using this Web Site, you agree to these terms, conditions and disclaimers as amended from time to time ("Terms and Conditions") and acknowledge that you have read and understood these Terms and Conditions. By purchasing any goods from this Web Site [and/or by completing the registration form to become a Registered Customer], you expressly agree to be bound by these Terms and Conditions. LittleLukas reserves the right to amend the Terms and Conditions at any time. Any amendment will be effective immediately. Your continued use of this Web Site after any amendment constitutes an agreement by you to comply with and be bound by the amended Terms and Conditions.

REFUNDS

We will refund or replace any goods that may have arrived at the destination in unusable or faulty condition or indeed different from those ordered. You must notify or return the items to us within 14 days of receipt. You also have the right to cancel your order at any time before delivery and within 14 days after the day of receiving your goods. Should you decide to request a refund, please notify us immediately by emailing sales@littlelukas.com in the event of cancelling your order within the timeframe mentioned above you will be responsible for the cost of returning your goods to us in a saleable condition (that is unopened and unused) after 14 working days the sale is considered closed and we will not make a refund. Please note that Embroidered goods are non-returnable and non-refundable.

Your statutory rights are not affected.

RETURN OF GOODS

We will always accept any return of goods within 28 days of purchase date, when the packaging is intact or the items have been re-packed to an acceptable standard allowing the re-sale of the product. Should the product be faulty or not to specification, we will, without quibble, replace or refund.

Goods may be returned at the expense of the customer if they are ordered in error or not suitable providing they have not been used and are packaged in original state.

Goods which are made to order, embroidered, used goods or cut piece goods are non returnable.

Following delivery, you have 48 hours or two working days to raise any queries or inform us of any missing or damaged items. After this period we will not be able to deal with any claims for missing or damaged items.We operate on a fair and flexible basis and will always look into any query in order to help our customers.

USER INFORMATION

All information provided by you when you place an order with us is referred to in these Terms and Conditions as "User Information". When you provide any User Information you are representing and warranting that all of the information provided is true and correct and you agree to indemnify LittleLukas for any losses, costs, expenses or damages that LittleLukas may suffer if any of this information is not correct.

You should also review the LittleLukas Privacy Statement on this Web Site for further information concerning our collection and usage of User Information. By sending us your User Information, you agree to grant LittleLukas the right to disclose aspects of your User Information as expressed in the LittleLukas Privacy Statement. If any User Information provided by you is incomplete or inaccurate or you attempt to transmit any material of any kind to this Web Site which contains a virus, malicious computer code or another harmful component or you otherwise attempt to alter any of the content of this Web Site, or you are otherwise in breach of these Terms and Conditions, LittleLukas retains the right to terminate your rights to purchase goods or services from this Web Site and to prosecute you to the fullest extent of the law.

You acknowledge and consent to the disclosure by LittleLukas to any law enforcement agency in any jurisdiction that is investigating any breach or suspected breach of any law in any jurisdiction of your identity or other information provided by you to this Web Site, upon being requested to do so by that law enforcement agency.

We do not store credit card details nor do we share customer details with any 3rd parties.

GENERAL ISSUES

The goods offered for sale by LittleLukas are only available to individuals who can make legally binding contracts. The goods are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts.

Any party engaging in illegal activities involving the use of this Web Site will be subject to civil and criminal prosecution. LittleLukas cannot guarantee that it will notice or be able to prevent any illegal or inappropriate use of this Web Site, nor can LittleLukas guarantee that it will give notice of any illegal or inappropriate use of this Web Site.

ORDERING GOODS

Any order placed by you in the manner described in this Web Site is an offer by you to purchase a particular goods for the price (including the delivery and other charges specified in this Web Site) at the time you placed your order. LittleLukas reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any goods, an error in the price of the goods description posted on this Web Site, or an error in your order. There may be reasons why LittleLukas cannot fulfil your order. Therefore, your contract with LittleLukas only comes into existence when LittleLukas advises you by email that it has accepted your order and receipt of your payment has been confirmed. Once you place your order and full payment is made, you agree that you are not entitled to withdraw or modify your commitment made for the purchase of any goods from this Web Site for any reason, including without limitation, due to any delay in delivery.

All unpaid or incomplete orders are automatically deleted from our system in 28 days. Any orders that cannot be completed due to address queries, out of stock items or otherwise will be refunded and cancelled if we do not receive a response from the customer within 28 days of us informing them of any issues.

DELIVERY

Most orders are delivered in 2-3 days. We will send you an email on the day of dispatch, your goods will be sent on a UK courier service (excludes weekends and Bank holidays) and should arrive between 9am and 5pm on a working day (Unless you choose Saturday delivery) please ensure that you are available to take the delivery and sign for the goods. If you are not in the courier will leave you a card with their contact details so you can arrange a suitable delivery date.

Next working Day delivery (Monday to Friday excluding bank holidas) must be placed before 6pm the working day before and in most cases cannot include embroidered items.

Following delivery, you have 48 hours or two working days to raise any queries or inform us of any missing or damaged items. After this period we will not be able to deal with any claims for missing or damaged items.

PRICING

Prices of all LittleLukas goods, delivery and other charges displayed on this Web Site are in British Pounds and are current at the time of issue, but may change at any time and are subject to availability. The availability of goods may change from time to time.

You are responsible for any taxes, duties or other liabilities imposed by any government or agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any goods acquired or ordered by you from this Web Site. The amount, if applicable to you, of the Value Added Tax (VAT) to be imposed on any particular item is clearly displayed with the price of the goods on the Web Site.

LITTLELUKAS

Email: support@littlelukas.com

Mailing address:

Flat 6

2 Burcher Gale Grove

London

SE15 6FL