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Frequently Asked Questions

Account Settings

Can I login using my social account?
Yes. You can login secure with your PayPal, Facebook, Google+, Linkedin or Twitter account.
Changing my details: How do I update my information?
To change your personal details including delivery address, just click on Log In or My Account at the top of any page to log into your account and follow the directions.
Do I need to create an account?
You don't need to create an account, but there are benefits if you do. You can save your delivery details to make future purchases much faster, plus keep track of your orders and delivery progress. You can also get details of upcoming promotions and discount codes by receiving our newsletter.
How do I log into my account?
Click Sign In or My Account located to the top right of our website and enter your email address and password. You don't need to be logged in before you start shopping as you'll be prompted to log in to your account when you get to the online checkout.
I've forgotten my password: What should I do?
Click on Log in at the top of our website, then click 'Forgotten your password' and follow the on screen instructions. You'll be prompted to enter the email address you used when you registered your account, and we'll send you a new password.
Promotional emails: How do I unsubscribe?
All of our emails have an 'unsubscribe' link at the bottom. Click on the link and confirm you'd like to be removed from our mailing list to stop receiving promotional offers and ideas via email. Also you can change subscription on you account settings.

 

Delivery

Can I change delivery details after my order is placed?
You can't change your delivery address once you've placed an order. This is a necessary security measure to protect genuine customers from the potential of address fraud and redirection of goods to unauthorised addresses after being purchased.
Delivery dates: can I choose a specific day?
We don't offer a specific delivery day service at the moment. We try to dispatch all orders as soon as possible, usually next working day.
Do I need to sign for my delivery?
For security reasons we require a signature for all deliveries. If you are not available to receive your products, our courier will leave a card with details on where your delivery is and what your options are.
Home delivery: how much does it cost and when will it arrive?
We offer more than one delivery type, so the cost and timeframe for your delivery depends on what you want to have delivered. For full details of the different delivery charges and options, click here.
Incomplete order: When will the rest arrive?
Due to the size of some orders we sometimes need to send them in more than 1 parcel. If this is necessary, each parcel will have a separate tracking number and you will receive additional notifications from the couriers. You can log into My Account at any time to check how many parcels have been sent and when they are likely to be delivered.

If you have received all your parcels but after checking the delivery note there is a missing item, please contact us so we can investigate for you.
Is international delivery available?
Yes. Click here to see more.
Is my order is on its way?
You'll receive a tracking number (depend on courier chosen).
As long you checked out through a registered customer account you can track the progress of your order by logging in to My Account.

If you provided your mobile number when you placed your order, you may receive a text message from our couriers with more information about your delivery dispatch and arrival.
Missed delivery: what happens next?
If our courier attempts to deliver when you're not at home, they will leave a card to let you know and provide more information on your options. In many cases they will be able to leave your parcel with a neighbour, or they may try to deliver the following day. All this information will be left on the card they leave, so just follow the directions.

 

Gift Cards

Can I buy gift cards online?
Yes, gift cards can be bought online and we'll post your gift card to any UK or International address.
Can I send gift cards to a different address?
When you go through the check out you can nominate any address you like.
How long are gift cards valid for?
Gift Cards never expire.

 

Placing & managing orders

How to buy on website?

See the pictures below and follow the simple steps:

Step 1

See the pictures below and follow the simple steps:

Step 2

See the pictures below and follow the simple steps:

Step 3
Can I change, add or remove items once I've placed my order?
Unless you want to cancel it, it isn't possible to alter an order after it's been placed. However, you can always place a further order, or contact us to cancel the existing order (providing it hasn't been dispatched yet) and place a new one.
How can I pay for my order?
You'll need a credit or debit card registered to a UK address to pay for your items online. We accept the following cards: Maestro, Visa Debit, Visa Electron, MasterCard, Solo, American express and Visa Credit. We also accept payment via UK registered PayPal accounts.
How do I cancel my order?
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, you may cancel your order and obtain a full refund if you request one within 14 days of receipt of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item). With the exception of custom made items, this cancellation right does not apply to the products listed as exclusions in our returns policy unless they are faulty.

If you wish to cancel your order:
  • If we haven't yet dispatched your order, please contact us and tell us that you want to cancel.
  • If you have received the goods, the easiest way is to follow the process for returning goods described above. You must return the goods to us within 14 days of cancelling your order. The deadline is met if you send back the goods before the 14 day period has expired.
  • Alternatively you may send us this form. Please print the form, complete the details and post it to us at LittleLukas LTD, Flat 6, 2 Burcher Gale Grove, London, SE15 6FL within the 14 day period.
We will process your refund without delay and not later than 14 days after we receive the goods back from you, or (if earlier) that you provide evidence that you have sent the goods back to us. If you cancel your contract before goods have been sent to you, we will process your refund no later than 14 days after the date upon which you informed us about your decision to cancel your order.
All refunds will be processed using the same means of payment used for the initial transaction. For items purchased online using PayPal and returned to store for a refund you will be issued with a credit note.
Your statutory rights in respect of faulty, damaged or missing items, or goods which are not supplied in accordance with our contract with you, are not affected.
How do I pay with PayPal?
Check out as normal and you'll be able to select PayPal from the payment options. You will be directed to log in to your PayPal account, where you will be able to see your order details and confirm payment. Once you have completed this, you will be returned to littlelukas.com to view our confirmation order page.

We'll send you an email with the details of your order, and you should also receive two emails from PayPal firstly to notify you that an payment has been authorised to us, and then to let you know payment has been sent to us once we have dispatched the order.
Is the website secure?
Yes. Our website is secure site using an SSL certificate, and all the information transmitted between you and us is encrypted for maximum security. It's of great importance to us that you feel you can shop online with confidence, so for full details of our online safety measures please see the security section here.
My credit card is registered abroad; can I place an order to be delivered in the UK?
Yes. Check our delivery areas and countries here.

 

Returns & exchanges

How long do I have to return items?
In most cases our 28 day returns policy applies to all orders placed online. If your order was placed online, you have additional rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights entitle you to request a full refund within 14 days of receipt.
My order has arrived damaged: What should I do?
If you notice some damage while the courier is still present, ask them to take the item back straight away. If the courier is no longer present contact us as soon as possible.
When will I get my refund?
For returns made via Collect+ or courier, we'll process your refund as soon as we receive your returned item. Your payment will arrive back in your account within 2 - 7 working days depending on the speed your payment card company processes the transaction.

 

Other

What if I have a question that isn't listed here?
We are more than happy to help. Please contact us, we will reply as soon as possible (usually same day).
What are the fabrics used in sewing bedding?
When sewing sheets, duvet cover, pillowcases you can choose a variety of fabrics - linen, cotton, sateen, silk, polyester, wool. The most common fabrics used for bedding - cotton and wool. The fabric quality, durability and strength depends on the density, e.g. How many grams of cotton per square meter. For example, the composition of the material on canvas 145 gr. square meter - high density, so the shell fabric bedding set will serve a long time, will not wear out quickly, and won’t entangle into woolly balls.
How often to wash bedding?
Have you ever wondered how much time you spend in bed? After many cold winter nights, many cover their selves in a warm blanket, sipping hot tea and love to spend more time with the book in their hands, or watching a good old movie in bed not necessarily dressed. Clearly, the maintenance of your clothes and care of your cleanliness comes naturally however, washing bedding appears relatively rare. Some wash bedding every two weeks, others once a month, but it is not good. Rarely changed and properly supervised bedding does not guarantee you a healthy, well-thought-sweet sleep. So it is advisable to wash bed linen once a week or at least every two weeks. To wash the bedding you must choose the wash program on the product label, use the highest tolerable temperature, because it destroyed all the bedding accumulated bacteria. Health, sweet, calm and good quality sleep - essential for everyone.
How to wash bedding to make it last like a new one?
How to wash bedding can be found on the manufacturer's label and the information that must be followed in order to preserve the properties. It is also very important to know and keep in mind that different types of different coloured fabrics cannot be washed together. In preparation for washing blankets, covers, pillow covers, bed sheets, to save fabric colours, ensure fabric doesn’t stretch, rumple into balls, to preserve quality they must be turned inside out, zips and button fastened. When washing coloured linen separate to ensure it doesn’t dye. In view of the bed material composition, use suitable detergents, preferably liquid detergents without bleach. For each textile fabrics choose an appropriate washing machine temperature.
What size of bedding to choose from?
After deciding to buy a new bed set take great care to choose the right size bedding. Both blankets, covers, and sheets depend on the beds where you sleep in dimensions. First of all you need to know, and if you do not know measure your bed and buy the bedding set that is 5-10 cm bigger than the bed. When you buy exact size or slightly smaller bedding - bedding may not be appropriate.
How to choose the bedding set colour?
Today there is a wide choice of monochrome, coloured, striped, plaid bedding sets. One of the most important things in choosing the colour - your bedroom style, the colours of furniture and other interior components, to which should be coordinated bedding set colour. Especially trendy and stylish monochrome bedding combine with different pattern elements. For example, if you choose a monochrome drape, the pillowcases, blankets, pillowcase pattern will fit. Light bed gives the bedroom light, vibrancy, a feeling of warmth. Dark-coloured bedding is particularly appropriate to the bedroom light interior, but on the darker bed soon can be seen various fluff.
What kind of bedding set to choose?
Each person has individual tastes, desires as well individual and limitless. You are about to update your bedroom and buy a new bed set, but it is not as easy as it seems at first glance. The proposed bedding range of colours and designs in abundance, composition of matter - in fact it is difficult to choose. Most want and are looking for warm, soft, comfortable, practical, solid or patterned bedding set, but at the same time and not very expensive. Of course, these features are quite hard to match, so it is recommended to choose a few important of your particular needs properties such as linen fabric and material life. Let’s briefly discuss the canvas and sateen fabrics. Canvas – 100% cotton fabric is mainly used in the production of bedding industry, as characterized by longevity, durability, it nice to relax in, does not allow you to sweat, they feel cosy and comfortable. Sateen - also 100% cotton fabric is especially soft, lightweight, feel nice on the body, reminiscent of silk, that feels good to the touch, but their properties more expensive fabric than canvas. Sateen material, despite the fact that it is light, soft, gentle, but thanks to a specific yarn preparation and weaving of the technology, it is very strong, durable and one of the STRONGEST materials against fading. If you want a purchased quality bedding set to last in the long term, the fabric not to lose its properties - it is necessary to properly maintain and take into account the recommendations made by the manufacturer on the label. It is important to pay attention to the following key recommendations: wash temperature, drying choice, ironing temperature.