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Customer Service

 

Shipping & Delivery

 

We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

We deliver 5 days a week - Monday to Friday (excluding bank holidays). We aim to deliver within 5 working days following the date of your order but to avoid disappointment, please allow 8 working days.

With littlelukas.com the economy tracked delivery only £4.89 for all goods bought in one transaction. The standard delivery charge applies for all addresses on the UK mainland (excluding the Scottish Highlands and Islands).
Please see below for the complete list of our delivery destinations, estimated delivery times and delivery charges.

Please note the following information regarding Scottish Highlands and Islands
Scottish Highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26,
PH30, PH31-41, PH49-50.
Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Please check our international delivery destinations and prices here.

 

Privacy & Security

 

The LittleLukas LTD Security Pledge protects you while you shop at LittleLukas LTD so that you never have to worry about credit card safety.

We guarantee that every transaction you make at LittleLukas LTD will be safe. This means you pay nothing if unauthorised charges are made to your credit card as a result of shopping at LittleLukas LTD.

All personal information is stored using 128 bit encryption. We utilise the industry-standard Sockets Layer (SSL) technology to encrypt all the personal information including credit or debit card numbers, names and addresses.

Shopping online at LittleLukas LTD is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorised computer.

You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at LittleLukas LTD, you will be on your way to appreciating the power, convenience, and security of shopping from home.

We do not store credit card details nor do we share customer details with any 3rd parties.

Wildcard SSL Certificates

You can check SSL now

 

Returns & Replacements

 

You have the right to cancel your order within 7 working days from delivery.

If your product you have received is damaged or faulty when delivered, please contact our Customer Services team who will notify you of our returns procedure. You have up to 14 days from delivery to report if your items are faulty or damaged.

  1. Goods must be returned 'AS SOLD' in the original packaging complete 'AS NEW'.
  2. Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
  3. Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
  4. Any 'FREE GIFTS' with the products must also be returned.

Note:
You must organise the return the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to you.

Refunds

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

  1. Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition:
    You will be refunded the full invoice amount less cost of delivery.
  2. Goods received back not in a re-sellable condition:
    We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you..

 

Sewing Service

 

Didn't find a bedding size for your bed? Need non standard size? Maybe we can help you.

If you see this icon Tailor on the bedding description that means we can sew this pattern for you with different size.

How it works:

  1. Contact us with your desired bedding measurement.
  2. We will calculate the price and reply within 24 hour (usually less).
  3. If you are happy about a price let us know and we will send you an invoice including delivery charge to pay.
  4. After payment we will sew it for you and will send it.

 Estimate time no longer then 5-8 days including delivery time.

Note: We cannot accept returns for non standard bedding.